Your privacy. Our commitment.

DASNYAPP SRL provides Dasnyapp: Tu Psicólogo (www.dasnyapp.com) for emotional support and psychological and behavioural guidance. This policy specifically covers this application, its assessments and associated services. The website includes other products with their own features and notices.

Depending on the available features and your subscription plan, the app offers chat, voice calls and video calls, individual or group support, sharing of materials, psychological tests, educational games, meditation and well-being resources. The terms of each service and plan are presented before purchase.

Dasnyapp’s health and well-being features include support with stress and anxiety management, emotional and behavioral well-being, educational resources, relaxation, meditation and preliminary psychological assessment tools. The nature and scope of professional services depend on the support provided and the qualifications of the relevant professional.

Dasnyapp is not a medical device. Its digital self-assessment tools and well-being content are not intended to diagnose, treat, cure or prevent disease. Tests offer preliminary guidance; a score neither confirms nor rules out a disorder and does not replace a professional assessment. They must not be used to decide medication or change treatment.

The app does not replace an in-person medical, psychiatric or psychological assessment when needed. Consult a qualified health professional for clinical decisions. Using the app does not guarantee a particular therapeutic outcome.

The information depends on the features you choose to use. Not every category below is requested in every session or from every person.

Account and profile

Name, email address, phone number, profile and registration information and, where relevant, demographic information or details needed for billing and support.

Conversations and content

Messages, chats, voice notes, images, videos, documents and files you send or receive in authorized communications. This content may contain sensitive information about emotions, mental health, behavior, personal relationships and well-being.

Camera and microphone

Access for photos, calls, video calls and voice note recording when you use those features and grant the necessary permissions.

Address book, contacts and files

With your permission, the app may read names and telephone numbers from your address book to identify service contacts and facilitate communications or invitations. You may also select and share a contact or send photos, videos, audio and documents. These functions remain limited to their purposes and the permissions granted.

Location

Approximate or precise location only if an active feature requests it and with the corresponding permission.

Purchases and subscriptions

Purchased products, receipts, payment and subscription status processed through Google Play Billing. Dasnyapp does not receive or store your complete bank card details.

Operation and security

Technical identifiers, notification tokens, device information, error logs, diagnostics and usage data needed for functionality, security, abuse prevention, support and technical improvement.

The initial test available without registration stores answers, drafts, results and favorites encrypted on this device. They are not automatically synchronized to other phones. The server receives a code derived from the app’s Android identifier and authorization and usage metadata to manage the first free completion and repeat access. This flow does not send answers or scores to the server.

The code is not an immutable physical identifier and may change under certain device or installation conditions. To authorize repeats, subscription access and, where applicable, the Google Play receipt are verified.

Sharing a report is optional. You choose the recipient and whether to include answers. Copying it or opening the chat does not send it automatically: you must paste and send it. If you share it through chat or an external app, that copy becomes part of the selected service or conversation.

Deleting a report does not reset the free use. Clearing app data, uninstalling the app or losing the device may remove local reports and favorites. A minimal usage record is retained separately to manage access and prevent abuse; it does not contain answers or results. Each test states its intended population and scope; the initial available assessment is intended for adults.

• Provide the selected service: accounts, chat, calls, video calls, sharing of materials and the support requested.
• Manage purchases, subscriptions, billing, feature access, payment verification and fraud prevention.
• Deliver notifications, manage incidents, provide support and maintain security and technical functionality.
• Respond to data requests, meet applicable obligations and resolve service-related disputes.
• Send commercial communications where appropriate, with applicable opt-in or cancellation options. You can request to stop receiving them through the contact email.

Dasnyapp does not sell personal information or use the content of therapeutic conversations for personalized advertising. Sensitive information is used for the requested support and communication, security, support, applicable obligations and technical operation, as relevant.

Content you share in a conversation is made available to authorized participants and the relevant professional. Technical providers may process data needed to deliver integrated services according to their role and privacy terms.

Authentication and storage

Firebase, Firebase Authentication, Firebase Realtime Database and Firebase Storage for identity, data and files in features that use them.

Notifications

Firebase Cloud Messaging and OneSignal for message, call or other active-feature notifications.

Communication

Sinch and integrated communication services for voice and video calls.

Diagnostics and technical usage

Firebase Crashlytics and Firebase Analytics for crash logs, diagnostics and operational analysis, according to app configuration.

Payments

Google Play Billing for purchases, subscriptions and access verification.

Data may be stored or processed on provider servers outside your place of residence. Processing must respect applicable obligations and safeguards. We may disclose information when required by a valid legal obligation or when necessary to protect rights and safety in accordance with applicable rules.

Hosting and support

Hostinger hosts the Safety and support channel. The domain mailbox and Gmail receive notices and correspondence. A case notification does not contain the report text.

Advertising

Unity Ads and Google advertising services, in features that incorporate them, may process advertising identifiers and technical or interaction data according to the configuration and applicable choices. Safety reports and psychological support conversations are not used to target personalised advertising.

Permissions are requested when a feature needs them. You can deny or revoke them in device settings; some features may become limited. Selecting a file or granting a permission does not authorize other uses of its content.

• Camera: take photos or join video calls. Microphone: calls, video calls and voice notes.
• Photos, videos, audio and documents: select, send, open or download materials within the relevant features.
• Contacts: select or share a contact at the user’s choice. Location: only for a feature that requests it and has permission.
• Notifications: message and call alerts. An incoming call may display a visible or full-screen alert when allowed by the system and settings.
• Foreground services: maintain active calls or complete visible tasks initiated by the user, such as sending, downloading or synchronizing files.

We retain information for as long as necessary to provide the requested service and fulfill the stated purposes. Certain messages, files, billing information, subscription receipts or security records may be retained only as long as necessary for legal obligations, fraud prevention, dispute resolution or service protection.

When data is no longer necessary for those purposes, it should be deleted or anonymized. Backups and provider systems may require additional time according to their technical cycles. Retention exceptions affecting a request will be explained to the requester. Local test reports remain on the device until you delete them or app data is cleared.

You can request suspension, cancellation or deletion of your account and associated personal information by emailing dasnyapp@gmail.com or through the channels available in the app. This page and its “Manage my account” access let you initiate a request outside the application.

Temporary suspension is not account deletion. Processing a deletion removes or anonymizes associated personal information, including profile, registration, user identifiers and service content, except for information whose limited retention is necessary for the reasons stated under “Data retention”.

Ownership is verified proportionately. We explain the action, its scope, retention exceptions and applicable time frames. If you cannot access your previous account or email, explain the situation so that a reasonable alternative can be considered. Do not send passwords or SMS codes.

Manage subscription in Google Play

You may review, correct or request information about your data, request deletion, limit its use or make other requests recognized by the rules applicable to you, using the contact email. Responses will take account of applicable obligations and proportionate identity verification.

You can manage permissions in device settings and cancel commercial communications through the stated channels. Refusing an optional permission does not require you to authorize other features. Services that require particular information may be limited if you choose not to provide it.

Dasnyapp: Tu Psicólogo prohibits child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Home → Safety and support → Submit a report lets you raise concerns inside the app without an account, subscription or mandatory email. Published standards: https://dasnyapp.com/seguridad_infantil.html.

The channel stores the description and replies, optional email, references and country you choose to provide, together with language, version and source screen. Limited technical data helps prevent abuse. Case content is encrypted in private server storage. Email notices do not contain the description. Reports are not used for advertising.

Read replies in My cases → Open conversation. Native access is kept privately on your device; clearing app data or uninstalling may lose that access. The web form uses a secure technical session lasting up to 30 days. Removing local access does not delete the server case.

Closed or resolved cases are reviewed for deletion 90 days after the last activity. Investigations, legal holds and confirmed CSAM may require longer retention. Do not attach or forward child sexual abuse files. This is not an emergency service and does not guarantee an immediate response.

The responsible team reviews reports and takes appropriate measures, including removing or restricting illegal content once it has actual knowledge of it. Confirmed CSAM is reported to NCMEC or the relevant regional authority under applicable law. Primary contact: Pierre Paul Dasny; alternate: Jickaury Altagracia Lora de Dasny. Email: soporte@dasnyapp.com or dasnyapp@gmail.com.

Dasnyapp is not intended for children under 13. Some tools or services may have additional age limits, stated at their point of access. Use by minors must meet applicable age and authorization requirements; not all features should be understood as appropriate for all ages.

If we identify data collection from a minor who does not meet the applicable conditions, we will take steps to delete that information. If you are responsible for a minor and need to report this situation, write to the contact email.

Dasnyapp does not conduct clinical research or human studies through these features and does not collect data for clinical trials. Taking a preliminary assessment or viewing its results does not constitute participation in research.

We apply technical and organizational safeguards, with access controls and security measures appropriate to the services’ operation. Communications with servers and external services should use secure channels such as HTTPS/TLS. Local data from the test without registration is encrypted on the device.

No digital system guarantees absolute security. Keep your device secure and avoid sharing passwords or access codes.

This privacy page does not require an account or use forms to collect health information. This page includes no advertising, third-party analytics or tracking cookies. Language and appearance are specified in the page address. Hosting may generate technical access logs, such as IP address, date, requested resource and basic browser details, to deliver and protect the website.

If you open an email application, Google Play or another external service, its data processing is governed by its own terms. External links do not by themselves extend Dasnyapp’s permissions.

We may update this policy to reflect changes in services, data processing or applicable obligations. The update date identifies the published version. Changes requiring additional information or consent will be communicated as appropriate.

Controller: DASNYAPP SRL. Primary privacy and child safety contact: Pierre Paul Dasny. Alternate contact: Jickaury Altagracia Lora de Dasny. Email: soporte@dasnyapp.com; dasnyapp@gmail.com is also available.